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Systems Support Analyst
Location:
Edmonton
Description:
The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can help you build a career you're proud of. The Systems Support Analysts are the primary contact for the business when there are issues/problems or questions with systems and technology. With a primary focus on customer service, this role plays an integral part ensuring resolution of issues and problems for our customers. They contribute to the knowledge management process by documenting resolutions for future reference. Here's how a Systems Support Analyst for our Edmonton NAHQ office contributes to our team: Responsibilities Acts as the support contact for all business groups. Owns the escalation of incidents to resolutions including collaboration with internal and external resources. Develops and maintains strong customer focused relationships with all stakeholders. Resolves and completes assigned service incidents and requests. Creates and maintains technology documentation and processes for use by other team staff. Acts as the technical support contact for system administrators. Escalates through defined support channels. Participates in proof of concept for new applications. Other duties as required. Qualifications Diploma/degree in computer technology or a related discipline from a recognized postsecondary institution. 2 years of related experience preferred Basic experience with: Ticketing systems, Service Now preferred Microsoft operation systems and applications Computer hardware Mobile devices Computer network troubleshooting Ability to work independently and with geographically dispersed resources. Ability to learn independently and stay current with new technologies. Ability to. Visit ListedBuy for more information.
Company:
PCL Construction
Posted:
December 1 2023 on ListedBuy
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Systems Support Analyst is a Other Art & Media Jobs Analyst Job at PCL Construction located in United States. Find other listings like Systems Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.
Systems Support Analyst is a Other Art & Media Jobs Analyst Job at PCL Construction located in United States. Find other listings like Systems Support Analyst by searching Oodle for Other Art & Media Jobs Analyst Jobs.