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Customer Service Representative
Location:
Nashville, TN
Description:
Job description APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies. With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets. Position Summary: A successful representative will make sure requests are handled accurately and promptly, effectively engaging with internal parties, vendors, and customers to prevent delays and preserve customer satisfaction. This position includes processing bookings, providing status updates, and other customer service inquiries. The primary interface with internal and external customers is via email; however, phone communication is required, necessitating the need for both verbal and written communication skills. This role works in a team environment, handling issues for customers in the United States. Key Accountabilities/Job Duties * Identify and promptly communicate problems to management for resolution.* Courteously and accurately respond to customer questions about service contracts and/or tariffs. Includes ability to navigate through various tariff rules and footnotes and apply the information to commodity lookups.* Assist customers in changing the status of their bookings/shipments, including canceling, rolling, advancing, splitting, consolidating, diverting, or returning.* Provide accurate information to customers by reviewing and interpreting systems generated data as well as considering other sources of information that may be relevant to the customer inquiry.* Process diversions as directed or authorized based on external request or internal need* Adjust invoicing as required to reflect value added service (VAS) additional and other accessories.* Recognize customer dissatisfaction and take authorized action to address and resolve it.* Recognize and promptly report all data, service, or customer information integrity issues. Job Qualifications * High school degree or equivalent required. Bachelor's, Associate, or 4-year technical degree preferred, and 2+ years industry experience preferred.* Previous Customer Service Experience/Logistics/Transportation- 1 year preferred* Excellent oral and written communication skills are a must, as is an ability to rapidly organize and analyze complex and diverse situations and large amounts of data; Ability to convey legal concepts and requirements.* Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook. Working knowledge of pivot tables is beneficial.* Typing 35 wpm (proficiency to be tested).* Must possess excellent performance skills in the following areas:o Commitment to tasko Copingo Tolerance of ambiguityo Interactiono VersatilityAPL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at XXXX@apl.com.Job Type: Full-timeBenefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level: No experience needed Shift: Day shift Weekly day range: Monday to Friday Work setting: Hybrid work Office Ability to commute/relocate: Nashville, TN 37214: Reliably commute or planning to relocate before starting work (Required) Work Location: Hybrid remote in Nashville, TN 37214PDN-9b72629c-765f-405d-8049-ad5d2893882c
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Nashville TN. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Monster located in Nashville TN. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.