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Retail Collections Specialist II Bilingual English and Spanish Required
Location:
Columbus, OH
Description:
Job Identification 210489692 Job Category Collections Business Unit Consumer & Community Banking Posting Date 03/22/2024, 04:17 PM Locations 3415 Vision Dr, Columbus, OH, 43219, US Job Schedule Full time At Chase, you will help our customers win by offering them creative solutions to resolve overdrawn or past due accounts. The Customer Outreach Specialist's work is creative, exciting, and fulfilling every day. As a Specialist II in Customer Outreach, you will receive a mix of inbound and outbound calls where you will identify and propose repayment solution options, negotiate terms, and gain commitment from our customers. You will also advise them on ways to prevent their account from becoming overdrawn or past due in the future. Your work will be impactful to our customers and our business results. Your commitment to the customer experience paired with your internal competitiveness will allow you to thrive in our fast-paced environment. Job responsibilitiesWorks in a call center environment that requires 100% phone-based customer interaction Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customersCommunicates with customers in a metrics-driven environment Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Takes ownership of each customer interaction while treating them with respect and responding with empathy Works both independently and in a team environment Abides by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skillsReading and speaking in both Spanish and English fluently is required for this role Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skillsAbility to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Collections, Sales, Retail or Customer Service industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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More About this Listing: Retail Collections Specialist II Bilingual English and Spanish Required
Retail Collections Specialist II Bilingual English and Spanish Required is a Accounting & Finance Collections Specialist Job at Jpmorgan Chase & Company located in Columbus OH. Find other listings like Retail Collections Specialist II Bilingual English and Spanish Required by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Retail Collections Specialist II Bilingual English and Spanish Required is a Accounting & Finance Collections Specialist Job at Jpmorgan Chase & Company located in Columbus OH. Find other listings like Retail Collections Specialist II Bilingual English and Spanish Required by searching Oodle for Accounting & Finance Collections Specialist Jobs.