This listing was posted on Professional Diversity Network.
It Support Specialist
Location:
Kissimmee, FL
Description:
IT Support Specialist Kissimmee Utility Authority (KUA) is a municipal electric utility. Salary range: (Low) $32.38 - (High) $35.94. Excellent benefits. EOEGENERAL DEFINITION OF WORK:Serves as the first point of contact for IT support and Cybersecurity alerts within the organization.Performs daily support to end users on a variety of issues. Identifies, researches, and resolvestechnical issues for end user and system-related issues. Deploys desktop computers andperipherals, physical and virtual servers, maintains hardware inventory assets and performsroutine operating procedures such as backups, patching and job scheduling. Supports audiovisual/video conferencing including monthly board meeting support, data cabling, patchmanagement, asset ordering, mobile workforce support, OS imaging, and ensuring the securityof end-user and server using antivirus/malware/EDR software. Makes recommendations andmaintains client-side physical/application security, and provides support to Help DeskTechnician to assist in documenting, tracking and monitoring issues toward a timely resolution.Provides after-hours standby support for mission-critical issues and assists the SR IT SystemAdministrator with system maintenance, server patching, and prevention of cybersecurityincidents. Provides support for failover/disaster recovery of servers in both physical andvirtualized environments. Provides data management, server and Hot-Site infrastructuremanagement, and assists department with projects and additional workload as required. Workis performed under the regular supervision of the Manager of IT Systems Operations.TYPICAL TASKS:Typical tasks include responding to requests using the KUA ticketing system or the KUA HelpDesk queue, which can be remote or face-to-face. Installs end-user / networked systems andperipherals, configures and customizes settings for specific applications per KUA's standards,including computers, laptops, and mobile devices. Provides first-level response to Cybersecurityalerts and takes the appropriate action or up channels to the appropriate expert. Maintains ITassets and OS imaging for quick deployments and recovery of end-user systems. This individualwill also assist with multimedia equipment, presentation systems, video projection units, soundsystems, and computer-based camera equipment.Performs daily procedures, including backups, recovery, system- related items, server and Hot-Site maintenance, including data cabling and infrastructure management. Responds to systemalerts and coordinates with other team members as needed for resolution. Provide after-hoursstandby support.Other tasks include supporting, monitoring, testing, repairing, and troubleshooting hardware andsoftware problems pertaining to computer systems, peripherals and servers. Provides failoverand recovery support for both physical and virtualized environments. Keeps antivirus, malware,network monitoring and other critical systems up to date and responds to alerts appropriately.Documents and provides end user support for all Client/Server based applications.KNOWLEDGE, SKILLS AND ABILITIES:Extensive technical knowledge of Windows Enterprise Desktop and Server, includinginstallation, security, and management of common desktop applications such as Office 365,antivirus, and malware. Ability to use various monitoring tools to troubleshoot and diagnoseissues. Strong working knowledge of Cybersecurity incidents and response, computer systems,hardware, and software, including firmware/bios updates, RAID, and memory. Workingknowledge of VMware Infrastructure, including logical and physical resources, Veeam, VPNconnectivity, Active Directory, VOIP, Knowledge of Disaster Recovery using various methodssuch as Veeam and Windows recovery. Must demonstrate the ability to plan, implement, andmaintain various projects and maintenance procedures.Must be a quick learner with good documentation and communication skills who thrives in a fast-paced environment. Must possess great customer service skills and work well under pressure.Must be a good problem solver who can work independently and be part of a motivated team.Ability to learn and enhance their knowledge on a self-taught basis. Demonstrated ability tointerface with end-users and technical staff is essential. Must possess the ability to implement,manage, and repair day-to-day issues as a key player in the technical support process.Effectively prioritize and escalate issues appropriately, along with understanding and carryingout oral/written instructions. Should demonstrate a wide degree of creativity and latitude with theability to work a flexible schedule when needed.Must be able to lift or displace up to 50 lbs.EDUCATION AND EXPERIENCE:Graduation from high school or GED. Three (3) years of working experience in an enterprisetechnical network / desktop support role. A+, Server+, Security + or CEH certification is preferred.Any combination of education, training and experience.SPECIAL REQUIREMENTS:Possession of a valid driver's license issued by the State of Florida.Obtain Security+ or CEH certification within one (1) year in this position.Apply Now!recblid uew9r1y5lnwpixevt8ruowj5qyt53d PDN-9bffb99e-6513-43e7-b663-b4b21b9358ee
Company:
Kissimmee Utility Authority
Industry:
Other
Posted:
May 9 on Professional Diversity Network
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More About this Listing: It Support Specialist
It Support Specialist is a Technology IT Specialist, Support Worker Job at Kissimmee Utility Authority located in Kissimmee FL. Find other listings like It Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.
It Support Specialist is a Technology IT Specialist, Support Worker Job at Kissimmee Utility Authority located in Kissimmee FL. Find other listings like It Support Specialist by searching Oodle for Technology IT Specialist, Support Worker Jobs.