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Mgr, Parts
Location:
Middletown, CT
Description:
Overview Responsible for overall and daily management of parts department operations and staff. Salary Range: $75,000-90,000 annually Responsibilities * Oversee the daily operations of the parts department. * Assure adequate manpower and supplies are available to complete work assignments. * Resolve issues regarding parts or manpower shortage. * Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping. * Ensure effective part warehouse processing, flow, and strategy. * Develop and manage annual departmental budget. * Monitor progress towards budgeted goals and implement cost controls or reductions as necessary. * Monitor gross profit levels. * Review and utilize P&L statements. * Assess departmental performance regarding quality of service and customer satisfaction. * Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. * Maintain a clean and safe work environment. * Ensure proper safety training and standards are in place, and that safety policies and procedures are followed. * Identify need for and implement process improvements. * Develop marketing plans with sales and marketing departments to develop and increase parts department business. * Contact customers to generate additional business. * Plan and direct complete physical inventory annually. * Establish work standards and evaluate parts department staff's performance. * Identify, address, and implement employee development and training opportunities. * Hire, counsel, and discharge parts department staff as necessary. Qualifications * Ability to organize and direct oneself and effectively supervise others. * Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. * Possessing the trait of being organized or following a systematic method of performing a task. * Ability to convince a group of people to work toward a goal. * Ability to utilize the available time to organize and complete work within given deadlines. * Ability to communicate in writing clearly and concisely. * Ability to find a solution for or to deal proactively with work-related problems. * Ability to comprehend complex technical topics and specialized information. * Ability to communicate effectively with others using the spoken word. * Ability to take care of the customers’ needs while following company procedures. * Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Education/Experience: * High School Diploma or General Education Degree (GED) required, and four to ten years related experience. * Associates or Bachelor's Degree strongly preferred. * Some college strongly preferred. Prior experience in a parts department required. * Prior experience in a customer service department required. * Strong technical product knowledge required. * Prior managerial experience required. * Prior sales experience (retail and wholesale) required. Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook).
Company:
Stewart & Stevenson Power Products
Posted:
May 9 on Equest
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More About this Listing: Mgr, Parts
Mgr, Parts is a Executive Manager Job at Stewart & Stevenson Power Products located in Middletown CT. Find other listings like Mgr, Parts by searching Oodle for Executive Manager Jobs.
Mgr, Parts is a Executive Manager Job at Stewart & Stevenson Power Products located in Middletown CT. Find other listings like Mgr, Parts by searching Oodle for Executive Manager Jobs.