This listing was posted on The Resumator.
IT Support Technician
Location:
Portland, OR
Description:
The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum: Have basic knowledge of substance use disorders. Recognize the importance of family, social networks, and community systems in the treatment and recovery process. Respect the diversity and uniqueness of all people. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care. Uphold the highest standard of customer service to clients, referents, and all community partners. POSITION SUMMARY The IT Support Technician will play a pivotal role in providing daily technical assistance to staff utilizing various information systems within the organization. Primarily focused on supporting end users with the Electronic Health Record (EHR) system, the technician will troubleshoot issues, resolve technical queries, and ensure smooth operation of the EHR platform. Additionally, the technician will be responsible for developing and delivering training sessions to enhance end user proficiency and optimize system utilization. Beyond EHR support, the technician will contribute to lateral IT operations and IS operations, assisting in maintaining the overall functionality and efficiency of information systems across the organization. This role requires a proactive approach to problem-solving, strong communication skills, and a commitment to delivering high-quality support services to internal stakeholders. ESSENTIAL JOB DUTIES The following areas of focus, and their associated tasks, should be accomplished in the context of support to the outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and all other support departments. This position requires coordination and communication with these departments to meet operational needs effectively. EHR Management Document, group session, and schedule creation and maintenance. Manage lab orders and medication orders. Administer user creation and permissions. Collaborate with EHR support team to identify and address errors and bugs. Coordinate with Billing team to ensure accurate coding for claims processing. Ongoing Technical Support Provide daily troubleshooting and coaching to end users. Address application and equipment issues promptly. Maintain system setup, including user management and permissions. Manage error queues and ensure resolution through ticketing system. Communicate EHR or workflow changes to end users. Collaborate with clinical staff for system improvements. Coordinate with IT vendor for support. Assist in IT equipment allocation using inventory management system. Training Coordination Coordinate and conduct training for new clinic staff and providers. Identify opportunities for additional training for existing staff. SharePoint Form Development Manage the lifecycle of SharePoint form and List reporting requests. Validate and write reports to extract necessary information in usable format. Google Workspace Management Configure Google Workspace for efficient Chromebook deployment. Provision Chromebooks, manage device policies, and deploy apps/extensions. Provide comprehensive training on Google Workspace tools. Ensure Chromebook setups adhere to security protocols and compliance standards. Address technical issues and perform routine maintenance tasks for Chromebook setup. As an IT Support Technician, you will serve as a cornerstone in optimizing our organization's technological infrastructure to empower data-driven decision-making, streamline operations, and foster sustainable growth. Leveraging your expertise in information systems, your role will be integral in ensuring the seamless management and utilization of our data resources. Your commitment to technical proficiency, strategic insight, and collaborative leadership will be pivotal in advancing our organization's information systems capabilities and driving continuous improvement across our digital landscape. ADDITIONAL JOB RESPONSIBILITIES Attend staff meetings as scheduled. Additional training to be completed as assigned in a timely manner. Special projects and other duties as assigned. Participate in ongoing supervision. Attend appropriate clinic department meetings as EHR expert/liaison. SUPERVISORY FUNCTIONS This position does not have supervisory duties. QUALIFICATIONS EDUCATION AND EXPERIENCE REQUIRED Bachelor’s degree in information systems, computer science, or a related field preferred. Minimum of 2 years of professional, full-time work experience required, preferably in a healthcare environment. Experience with Electronic Health Record (EHR) systems is preferred. Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified Professional, Google Workspace Administrator) is preferred. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Proficient in relevant computer applications- MS Office Suite. Communicate information effectively in writing and verbally. Maintain confidentiality of sensitive information and documents. Must demonstrate strong initiative and problem-solving skills, be organized, show attention to detail, communicate effectively, and can remain calm and focused under pressure. Comfortable working with clinical, non-clinical, and IT staff members. Patience supporting non-technical end users using a highly technical EHR. Ability to understand EHR software use and workflows and how those relate to data definitions and reporting. Ability to work independently as well as collaboratively. Flexible, adaptable, and resourceful, with a willingness and ability to self-teach and learn quickly. Maintain a professional demeanor especially under stressful circumstances. Willingness to perform a wide range of tasks. OTHER REQUIREMENTS For employees with a history of a substance use disorder, Fora Health’s policy requires certification of a minimum of two years’ sobriety. Successful completion of pre-employment drug test Successful completion of Tuberculin test and/or evaluation with negative results or documented evidence of non-communicability WORKING CONDITIONS Prolonged use of computer Position generally works in an indoor office environment with infrequent travel between sites or to special events. Position requires some overtime, including evening and weekend work. Position generally works in an indoor office environment with occasional travel between sites or to special events. Possible exposure to communicable diseases which can encompass a variety of illnesses and infections, including COVID, tuberculosis, Hepatitis A, B, and C, and HIV. Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and families. Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided. Fast paced, high volume work environment. HOURS AND PAY We are hiring for full-time and the position will be non-exempt. The hourly rate for this position is $20-$22 (depending upon experience). This position is non-exempt and eligible for overtime compensation. Location This is an on-site position located at 10230 SE Cherry Blossom Dr, Portland, Oregon 97216 ABOUT FORA HEALTH Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults!Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum: Have knowledge of substance use disorders. Recognize the importance of family, social networks, and community systems in the treatment and recovery process. Respect the diversity and uniqueness of all people. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care. Uphold the highest standard of customer service to clients, referents, and all community partners. BENEFITS Regence BlueCross BlueShield medical insurance Comprehensive dental and vision insurance Employer-paid basic life and accidental death & dismemberment insurance Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance) Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs 401K plan with Employer Matching up to 6% 4 weeks paid vacation, one floating holiday & sick leave 10 observed holidays, paid bereavement and paid jury duty days Flexible schedules Employee Assistance Program Discounted 24 Hour Fitness membership from $6.99/month One free employee meal on days worked at our Cherry Blossom location Online education tools for CEUs Critical shift compensation up to double hourly pay rate and shift premiums for certain positions Employee referral bonus Education grant program reimbursement for continuing education expenses after 90 days of employment Loan forgiveness for eligible medical and clinic positions Free parking at our two facilities Employees may be eligible for education grants: National Health Service Corps (NHSC) NURSE Corps Public Service Loan Forgiveness (PSLF) Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.Powered by JazzHR
Company:
Fora Health
Posted:
May 15 on The Resumator
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More About this Listing: IT Support Technician
IT Support Technician is a Technology IT Specialist Job at Fora Health located in Portland OR. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.
IT Support Technician is a Technology IT Specialist Job at Fora Health located in Portland OR. Find other listings like IT Support Technician by searching Oodle for Technology IT Specialist Jobs.